1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.

2. Shipping Availability

Shipping options are displayed at checkout based on your shipping address and available carrier services. Some destinations, addresses, or products may not be eligible for delivery due to carrier restrictions or operational limitations.

3. Estimated Delivery Time

Delivery estimates are not guaranteed unless expressly stated at checkout.

4. Shipping Costs

Shipping fees, if applicable, are calculated and displayed at checkout before you complete your order. Costs may vary based on destination, order value, package weight, shipping method, and available carrier services.

5. Tracking Information

When tracking is available, you may receive a shipping confirmation email with tracking details. Please allow time for the carrier to scan and update the shipment after dispatch.

6. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address. Pureliante is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect or incomplete addresses.

If you notice an address error, contact us immediately at christophergallegos9372@hotmail.com. Changes cannot be guaranteed after processing or shipment.

7. Delayed, Lost, or Stolen Packages

Once a package is handed to the shipping carrier, delivery timing and handling are managed by the carrier. If your package is delayed, please check tracking and contact the carrier for the latest information.

8. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on your destination country or region. These charges are the responsibility of the customer unless otherwise stated at checkout.